Frequently Asked Questions
My system/inverter is not working and needs inspection/repairs. What do I do?
Clenergy does not provide a repair service for out of warranty units.
a. To have your system inspected, please engage a solar accredited electrician. To find a solar accredited electrician, please go to
b. To have your inverter repaired or replaced, please contact any of these companies (present everywhere in Australia):
How do I know how much warranty I have on my inverter?
Your inverter comes with a 5-year warranty from the date it was installed with the whole system. Most inverters we provided in Australia are now out of warranty.
To get assistance for repairs or a replacement, please contact the company you bought the system from. For additional support you can contact Inverter Service or Solargain on the numbers listed above.
How do I know if I am eligible to make a claim?
To be eligible for a claim, your whole solar system must have been installed less than 5 years ago and you must have a proof of purchase. Please contact Clenergy if you need to make a claim.
How do I perform a shutdown procedure?
a. Turn off the “SOLAR SUPPLY MAIN SWITCH” located in the switchboard, or the “AC ISOLATOR” if installed next to the inverter.
b. Turn off the “DC PV ARRAY ISOLATOR” located next to the inverter.
c. Wait for one minute. The system is now shut down.
d. Switch on the DC, then switch on the AC.
e. Wait for one minute.
f. The inverter should be showing a blue light and “working mode” on the display screen.
How do I contact Clenergy if I have an inverter question?
Please email email@example.com or call us on 03 9239 8088 option 4.
What are the current hours of operation for Support?
Our hours of operation haven’t changed. We are here to support you during standard business hours.
Monday – Friday | 9:00 AM – 5:00 PM (Xiamen, China Time)
Does Clenergy have enough equipment and spare parts for support and warranty extensions?
Clenergy stocks our genuine parts in warehouses across the globe within our primary locations:
Australia, Japan, China, Philippines, Thailand, United Kingdom and many more.
Please login or register to our support ‘lodge a case’ section above and a Clenergy representative will be in touch shortly
Where can I find information about my product?
Details on all Clenergy products & accessories are available on our website. Or you can contact us and we will send the information to you.
What is the warranty on my Clenergy equipment?
Clenergy’s standard warranty on all our products and accessories is ten years.
For details on PVezRack & RUNNUR Warranties – Click here